Booking Policy

How to Book

You can book a Legends Series experience through our website, by email at info@legends-series.com, or by phone on +44 (0) 7595 217647.

Your booking is confirmed only once we have received payment (or an agreed deposit) and you have received a written confirmation email. Please check the details carefully and notify us of any errors within 48 hours.

Pricing

• All prices are quoted in pounds sterling (GBP), per person
• Prices are displayed both excluding and including VAT at the prevailing UK rate (currently 20%)
• The price you pay is the price confirmed in your booking confirmation email
• We reserve the right to correct obvious pricing errors — if this affects your booking, you will be offered the correct price or a full refund

What Is Included

Each event page clearly lists what is included. As a general guide, the Legends Lounge matchday experience typically includes:

• Entry to the Legends Lounge venue
• All-inclusive food (hog roast and more)
• Unlimited drinks
• Live music and entertainment
• Time with rugby legends

Unless explicitly stated, bookings do not include:

• Match tickets or entry to the stadium
• Transport to or from the venue
• Accommodation
• Travel insurance

Payment Methods

We accept payment by credit or debit card via Stripe, our secure payment processor. We never see, store, or have access to your card details. Stripe is PCI DSS Level 1 certified — the highest level of payment security in the industry.

Deposits

For certain events or group bookings, we may offer a deposit option. Where a deposit is accepted:

• The deposit amount and balance due date will be clearly stated at the time of booking
• If the outstanding balance is not paid by the due date, we reserve the right to cancel your booking and retain the deposit
• We will send a reminder before the balance due date

Group Bookings

For group bookings of 10 or more guests, please contact us directly for tailored pricing and arrangements. Group bookings may be subject to additional terms.

Cancellation by You

All cancellations must be submitted in writing to info@legends-series.com. The cancellation date is the date we receive your written notice.

Credits are valid for 12 months from the date of issue and may be applied to any Legends Series event. Credits are non-transferable and have no cash value.

We strongly recommend purchasing event cancellation insurance to protect yourself against unforeseen circumstances.

Transferring Your Booking

If you can no longer attend, you may transfer your booking to another person free of charge, provided:

• You notify us in writing at least 7 days before the event
• You provide the replacement guest's full name and contact details
• The replacement guest agrees to our Terms & Conditions

Cancellation by Us

If we need to cancel an event, we will offer you either:

• A full refund of all monies paid; or
• Transfer to an alternative event of equal or greater value

Our liability is limited to the amount paid for the booking. We cannot be held responsible for any consequential costs such as travel or accommodation.

Postponement

If an event is postponed or rescheduled, your booking will automatically transfer to the new date. If you cannot attend the new date, the standard cancellation terms above apply, calculated from your cancellation request to the rescheduled date.

Refund Processing

Where a refund is due, it will be processed to your original payment method within 10 working days of the cancellation being confirmed.

Complaints

If you are unhappy with any aspect of your booking or experience, please contact us as soon as possible at info@legends-series.com. We take all complaints seriously and will respond within 5 working days.

Contact

• Email: info@legends-series.com
• Phone: +44 (0) 7595 217647